Servicing New Vending Accounts Part Two An interview with Larry Towner
In the last video Larry discussed getting product from your vehicle into the facility at the best time of day.
In this video Larry talks about Servicing New Vending Accounts Part Two loading your vending machines efficiently because your time is your money. The more stops you can make, the more money you make.
Efficiency is key.
Setup a system, one example is a pic list and a box to carry product in from your vehicle. Another system might use a pre-filled kit.
When loading bins, load them in the same order as the machine from top to bottom. When you are in front of the machine, the last thing you want is to go from tray to tray in a random order.
Critical info to be successful in the vending business.
In the next video, Larry discusses how to handle the money.
Tom Shivers: Servicing New Vending Accounts Part Two I’m Tom with the Vending business show here again with Larry Towner, who is a vending business consultant and we’ve talking about how to get started in the vending business and specifically what to do after you land account so and the last time we ended by talking about how do you get the product into the machine and how can you be efficient in that area so thanks for being here, Larry, and let’s continue the discussion.
Larry Towner: Sounds like a plan. When we left off in the last show, we were working on, actually we had the product from your vehicle into your facility at what we consider to be a good time, and you can watch the previous show to figure out what we were talking about there. Now we’re actually gonna talk about loading your machines and when I ran my businesses, I was very heavily involved in efficiencies in making sure that my employees and myself worked at maximum efficiency because, after all, your time is your money and the more that an employee and I always considered myself an employee could get done, the more stops I could get done and the more they could make.
Larry Towner: And now, I don’t know too many people that are in the vending business to not make money. What do you think Tom? Do you know anybody in the vending business that just likes to have a good time and go fill vending machines?
Tom Shivers: They’re probably out there but I don’t many of ’em.
Larry Towner: Right. So efficiency becomes key in filling out your vending machines. Now, when we set ourselves up for the vending business, we set ourselves up with a system and our system included, we used boxes that, when we originally started and I’ll tell you why this is important when we originally started, we used to do a pick list at every stop. We used to walk into the account, go through every machine and go to the levels of inventory that we had pre-determined, but we would re-stock to those levels and we would actually write down what we needed on a piece of paper, walk back out to the truck, pull those products and come back in and fill the machines.
Larry Towner: Towards the end of my business, we started carrying a pre-filled kit into the accounts so we had a bits and pieces. We had enough product to fill up a whole machine if it was empty. We carried those in bins and all of those bins came in at once. Your choice of doing this is your choice. You can do it one way or the other. It doesn’t matter. The premise is exactly the same. When we would load our bins, they were loaded in the same order as our machine so that all the chips that were on the top row were in one box. Same thing on all the rows of your snack machines, that how we loaded our boxes.
Larry Towner: If you go and you do a pick list, you go back out to the truck and pick the things, you pick them in order and you do that for a reason. When you get to the front of the machine, the last thing that you wanna do is start going from tray to tray, meaning you don’t wanna pull the top tray out, put one product up there, then have to go three trays down and then go back to the second tray. Do you see where I’m going with that, Tom?
Tom Shivers: Yep.
Larry Towner: You wanna go to the top tray and you wanna fill every slot on that top tray that you need to, right? That takes organization folks. You gotta think about it a little bit before hand. So, you get yourself in an organized system. Either you do a pick list or you do it in boxes. When we went to the end, we started doing it by boxes ’cause we just re-stocked the boxes at the end of every stop actually, they took ’em back. So we walk in and we had the things for the top shelf that we needed. We pulled the top shelf down, bing, bing, bing, bing, bing, bing. Shelf goes in. Box goes down. Next box comes up, bing, bing, bing. Same thing on a pick list.
Larry Towner: If you do a pick list, you go in, you write down I need five of these, five of that, five of this, you put ’em into the box that you’re gonna draw out of five of these, five of this, five of that, and then they come out exactly the reversed order. Critical information if you wanna be successful in the vending business. You can go back and forth and do it the way I described. You’re gonna spend five times as much time servicing an account as you will if you put it into an organization and that’s just one of the success tips. One of the other great success tips is along with that, how you handle the money. You know, we never took the money out until the very last.
Tom Shivers: I was headed out the door. Let’s reserve that for the next video here in the series and so we’ll be talking about how to handle the money next, is that right?
Larry Towner: Well that and also how to handle a drink machine. We haven’t gotten there yet either so we’ve still got more. We’re on snack machines. We’ll do drink machines and money handling in the next show.
Tom Shivers: All right. You’ve been watching Servicing New Vending Accounts Part Two at the vending business show. A publication of A&M Equipment Sales.
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