New Vending Equipment Parts Warranty Length:
The length of the warranty period for new vending equipment is dependent upon the manufacturer. Please check with your sales representative or the website for more information in regards to the length of the new vending equipment parts warranty.
New Vending Equipment Parts Replacement:
For any parts that need to be replaced for new vending equipment under the manufactures parts warranty. A&M Equipment Sales will place a hold for the total cost of part on a supplied credit card. A&M Equipment Sales will then ship the replacement part from the manufacturer directly to the customer. The customer is then responsible within 30 days for shipping back the faulty part back to the manufacturer for inspection. The customer will provide A&M Equipment Sales with the tracking number for said return. If failure to do so then the customer will not be reimbursed for the cost of the replacement part. A&M or the manufacturer will not overnight replacement parts under any circumstances.
Technical Phone Support:
A&M Equipment Sales provides Free Lifetime Tech Support as a complimentary benefit to the original purchaser of equipment bought directly from A&M Equipment Sales. This support is part of our commitment to standing behind the machines we sell and helping our customers get the most out of their investment. This benefit is non-transferable. If a machine is sold, gifted, or otherwise transferred to a third party, Free Lifetime Tech Support does not carry over to the new owner, as they were not the party who purchased the equipment from A&M Equipment Sales. A&M Equipment Sales reserves the right to verify original purchase records (invoice, order number, or account history) when confirming eligibility for this program. Technical support by phone is offered Monday through Friday from 9:00 am to 4:00 pm EST(excluded holidays).
Exclusions:
A&M Equipment Sales does not cover labor charges. If the customer requires a technician at their home or business then the customer is responsible for the cost of the service call. A&M Equipment Sales only offers a parts warranty and phone technical support with a valid purchase only. Items marked or sold ‘AS IS’ or annotated as such on the original invoice, with advance notification to the customer, are sold without a warranty. Acts of vandalism, fire, flood, terrorism or other natural disasters not listed, power surges causing disruption to machine power or excess power to be delivered to machine, or ‘salting of machines*’ are not covered by warranty. *’Salting of machines’ occurs when salt water is poured or injected into the coin chutes or validators of vending machines for purpose of cheating the machine. Many times the act of ‘salting’ ruins the coin mech or validators and renders it unusable. Salting of machines, coin mechs or validators is considered an act of vandalism. Any machine that has had the serial number plate, defaced or removed will not be covered under warranty. A&M Equipment Sales is not responsible and will not reimburse any revenue or lost product due to a vending machine malfunction or operator error.
After Warranty Period:
We offer a flat rate replacement program for many items such as validators, changers, logic boards. For replacements please contact A&M Equipment Sales for current prices.