After setting the appointment for say 8am, make sure you are there and ready to go by 8am. If you are running even a few minutes late, call ahead with an update. Otherwise you start off on the “wrong foot,” so be on time.
Have a plan and practice it. Always ask positive leading questions like:
- What do you like about the vending service that you have right now?
- If you had a choice is there anything you would change about your vending company right now?
Listen to these answers and with that you have enough info to make a very professional sales presentation in vending. You’ll want to cater your presentation.
Most of the time you already have the products they want, so by asking questions you will learn what all you need to do there.
Next, you’ll explain how your system works and incorporate in it the things they like right now and that you will fix the things they don’t like right now.
The majority of the complaints about vending is not product but service related, so ask plenty of questions to understand how to cater to that prospect.